Code of Practice
The MAFD – Code of Practice Principles:
We at the Muslim Association of Funeral Directors (MAFD) take pride in ensuring that our members provide an excellent and empathetic service to their customers. We equally are proud of the fact that we represent organisations who are strongly affiliated with registered charities which have been serving the Muslim community.
We try our utmost to ensure that we guide our members to follow the ethos, spirit and community centric philosophy of the organisations we are affiliated with.
When a bereavement takes place, your choice of funeral director may be determined by many factors. For example, previous experience, the advice of friends. It is therefore good to know that we at Muslim Association of Funeral Directors (MAFD) have and an independent Code of Practice. Our Code of Practice includes many safeguards for the Funeral Directors and their clients, which all members have to meet and abide by.
The MAFD Code of Practice:
All of our members agree to comply with the principles and the details of this Code of Practice:
- Ultimately working for the good of the community simply to please Allah swt and His blessed Nabi Muhammad ﷺ (pbuh).
- To ensure that all funeral services provided are to serve the needs of the community with excellence and in accordance with the Quran and Sunnah and in line with established religious guidelines and ethics.
- Ultimately to provide & serve the funeral service but also benefit the religious and communal needs of the client and their family.
- To modernise the current practices allowing the organisation to embrace change which would benefit the Funeral Service and the wider community as a whole.
- Promoting knowledge and mutual understanding between our members.
- Providing a closer network and co-operation between the Funeral Service Providers, those involved with bereavement and Faith Communities in general.
- Providing practical advice & initiatives on important community issues.
- To observe strictly the confidence of every client at all times.
- To observe at all times the basic rights of clients as customers.
- To provide a good service at all times and ensure that any charges are fair in respect of services being provided
- To provide clients with full and fair information about services. To have readily available price lists covering the BASIC FUNERAL and all other types of coffins, caskets and services provided.
- To display in the public area of our premises, price lists which will show both the total price for the funeral service and the cost of principal constituent items.
- On request to give a written estimate of all funeral charges and disbursements to be made on the client’s behalf, together with a written confirmation of the funeral arrangements, in each and every case as soon as is practicable before the day of the funeral. No contractual agreement will have been entered into until this has been accepted by the client.
- On request to provide all clients with an itemised account in a form readily comparable with the estimate
- To refrain from soliciting funeral orders or offering or giving any reward for recommendation to persons or organisations such as health service establishments, nursing homes or coroners’ offices etc.
- To at ALL TIMES co-operate with Trading Standards Officers, Citizens Advice Bureaux, consumer support groups and any other body or organisation representing clients in the resolution of complaints or disputes
- If required to partake in, Independent adjudication in the resolution of any complaints or disputes between a client and Funeral Director.
- To the best of our ability work with any stakeholder for the resolution of any complaints arising from disputes between a client and funeral director(s).
- To be honest, upfront and ethical in all our dealings with all the various stakeholders in the bereavement process
- To inform our clients of the rules, regulations and guidelines in place which affect them, us and the bereavement process in general (i.e. National, City Council regulations pertaining to the funeral & burial.
- To put the best interests and well-being of the family at the centre of all that we do.